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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elizabeth LaFollette

November 27, 2025

5  out of  5
rating by Elizabeth LaFollette
"Superb! Professional and polite! Thanks as always for a great experience!!"
We responded:
"I'm thrilled to know that you had another great experience with us, Elizabeth. We always strive to be both professional and polite, so your feedback means a lot. Looking forward to serving you again in the future!"
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Debbie Hargrove

November 27, 2025

5  out of  5
rating by Debbie Hargrove
"Recieved excellent customer service with Averion. She provided amazing customer service in helping my decision with bundling home and car insurance. Aversion was kind, pleasant, patience in explaining the best options available, and keeping the cost affordable. State Farm is blessed to have a treasure in Averion."
We responded:
"Debbie thanks for acknowledging how helpful and informative Kristie is. Our team loves to help and educate and Ting is a great safety feature!"
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Snake Pliskken

November 26, 2025

5  out of  5
rating by Snake Pliskken
"These folks have always been spot on and Kristy was a saint with the help of switching over to my new truck! Thank you for everything!"
We responded:
"I'm thrilled to hear that you've had such a positive experience with us, and I'll be sure to pass on your compliments to Kristy, she truly is fantastic! We're always here to make transitions like switching to a new truck as smooth as possible. Safe travels in your new ride!"
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Bruce Wermuth

November 26, 2025

5  out of  5
rating by Bruce Wermuth
"Kristy has been helping me shepherd through a high impact roof discount and has been on top of things all the way through, keeping me updated on all the details and assuring me that my coverage intact while it’s being processed. She’s a keeper! Thank you so much, Kristy!! And thanks as always, Jocelyn!"
We responded:
"Wow, Bruce this is so kind of you to say and share! Kristy does a wonderful job and we're glad to hear she was able to support you with your hail resistant roof discount! Also... Super happy for all the savings you will get! "
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J Kinney

November 25, 2025

5  out of  5
rating by J Kinney
"affordable policies and exceptional customer service. everyone in the office is professional and knowledgeable about State Farm’s products."
We responded:
"Yay! We’re so happy you are happy! We love to save our customers! "
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Michael P

November 25, 2025

5  out of  5
rating by Michael P
"Got auto insurance today in minutes. Super friendly staff, thank you Aberion!"
We responded:
"Thank you Michael for sharing your positive experience with Avy! That's our goal with every interaction and this made her day!😊"
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Dallas Fan

November 7, 2025

1  out of  5
rating by Dallas Fan
"Causing a bad experience is not ok in my opinion"
We responded:
"Flagged: This review has been reported to Google as Fake or Deceptive As much as this saddens our team, our record of providing exceptional service stands. We remain committed to exceptional service and professionalism for all we serve. "
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Maya Moody

November 6, 2025

5  out of  5
rating by Maya Moody
"Jocelyn is a joy to work with. She is one of the most attentive and detail oriented insurance agents I have had the pleasure of working with. She has been with my family for as long as I can remember. I would recommend no other agent."
We responded:
"Maya, your review means so much to our Hope team who strives to be accurate, responsive and handle all your insurance needs with 5 star service. Thank you for your business!"
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Erika Thomas

November 6, 2025

5  out of  5
rating by Erika Thomas
"I couldn't be more grateful for Jocelyn Hope, my State Farm Agent, whose proactive guidance and patience were truly exceptional during our recent conversation about life insurance. I hadn't fully grasped the long-term, generational power of establishing separate policies for my children and grandchildren, but she took the time to clearly illuminate the incredible value of securing this asset early. Thanks to her foresight and commitment, I now have profound peace of mind, knowing I've established a solid financial foundation and a meaningful legacy that protects my loved ones' futures. I wholeheartedly recommend this agent to anyone seeking comprehensive and forward-thinking financial advice."
We responded:
"Your review truly made my day, Erika! It was such a pleasure discussing life insurance options with you and exploring ways to secure your family's future. I'm thrilled to hear that you're feeling confident about the financial legacy you're creating for your loved ones. Thank you for trusting me with such an important part of your family's future."
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Gina Harrison

November 6, 2025

5  out of  5
rating by Gina Harrison
"Excellent customer service. It was such a pleasure working with Jocelyn and her team. Couldn’t recommend them enough."
We responded:
"I'm thrilled to hear that you had such a positive experience with us, Gina! It truly was a pleasure working with you, and we're all about making sure our customers feel well taken care of. We are grateful for your trust in us for your insurance needs!"
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Maya Adams

November 6, 2025

5  out of  5
rating by Maya Adams
"Jocelyn Hope’s State Farm provides an exceptional experience to their customers. The staff is very professional, highly knowledgeable, responsive and committed to customer service excellence. I recently experienced very prompt and convenient service. I appreciated Avy’s knowledge and responsive and personable approach. It is evident that not only the owner, but her team also recognizes that customers have many choices in the market and they work diligently to create a unique, competitively priced, and personalized client experience. Contact them today for a free and fast quote!"
We responded:
"Maya, we’re so humbled by your awesome review! Thank you so much for taking time to share your thoughts! We take pride in making sure you can make the best choices for you and your family for all things insurance, all while making the complex simple and affordable. We are here for you and your family!"
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Brandi Lewis Luxury Group LLC

November 6, 2025

5  out of  5
rating by Brandi Lewis Luxury Group LLC
"An incredible agency that gives superior customer service!"
We responded:
"Your feedback just made our day, Brandi! Providing superior customer service is something we strive for, and it’s fantastic to know that it’s appreciated. Thanks for being the BEST part of State Farm!"
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Michele Vaught AdamsM

November 6, 2025

5  out of  5
rating by Michele Vaught AdamsM
"Jocelyn is a phenomenal agent. Her warmth and caring spirit has truly embraced me. My family loves her genuine spirit. She consistently makes herself available and listens to concerns. Thank you Jocelyn for making our family feel valued and informed."
We responded:
"It's such a pleasure to work with you and your family, Michele, and I'm so glad to hear you're feeling valued and informed. Being there for you means the world to me. We are grateful for your trust in us for your insurance needs!"
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mani adams

November 6, 2025

5  out of  5
rating by mani adams
"Great customer service!! Very professional and knowledgeable!"
We responded:
"Mani, we're glad to hear it, that's our goal! Appreciate you being a part of our SF family!"
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Jay

November 6, 2025

5  out of  5
rating by Jay
"The team at Jocelyn Hope State Farm had amazing customer service. They helped me and my family get the insurance we needed."
We responded:
"I'm really glad to hear that you and your family had a great experience with our team, Jay! It's awesome to know we could help you find the right insurance coverage. We appreciate your trust in us for your insurance needs!"
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Kristie S

November 6, 2025

1  out of  5
rating by Kristie S
"My review is real and honest and not directed at any team members but the owners themselves. I had a very negative experience there and expressed that through a review."
We responded:
"Flagged: This Google Review has been flagged as a conflict of interest. "
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Bryson Pounds

November 6, 2025

1  out of  5
rating by Bryson Pounds
"I am no longer in the system as I am a *former customer for good reason"
We responded:
"Hello, our Hope State Farm Team takes pride in serving our community with professionalism, honesty and care. After reviewing our records, we are unable to locate any interaction with your name or experience. If you feel this review was posted in error, please call 817-778-4504, we're always committed to making sure every real customer's concerns are treated with the highest respect, understanding and professionalism to resolve. Jocelyn Hope State Farm "
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Michael Jacobs

October 31, 2025

5  out of  5
rating by Michael Jacobs
"One of the agents Averion was very polite and helpful with my needs. Everything went well and smooth, very glad I was able to choose Jocelyn Hope State Farm."
We responded:
"Hi Michael, thank you for taking time to recognize our Account t Manager Averion, means so much! We're so happy you're part of our Hope State Farm family. "
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Olga Terekhova

October 24, 2025

5  out of  5
rating by Olga Terekhova
"The best of the best♥️♥️Ms Jocelyn Hope♥️♥️"
We responded:
"Your kind words just made my day, Olga! It's always my goal to provide the best for my customers, and it’s truly rewarding to hear that it meant so much to you. Thanks for being a valued part of our State Farm family!"
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Karla Bonilla

October 23, 2025

5  out of  5
rating by Karla Bonilla
"Very helpful and enthusiastic to help. Jocelyn and her representative have the best customer service I have received so far from any insurance company."
We responded:
"Thank you Karla, what a wonderful note! Our team loves taking great care of you and all your insurance needs! We appreciate you!"
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Robert Darnell

October 23, 2025

5  out of  5
rating by Robert Darnell
"Aberion was exceptional. At the end of a work day, she took the time to add another vehicle to our existing car insurance. Great service!!"
We responded:
"Hi Robert, thank you for being the best part of our State Farm family and for taking time to acknowledge Averion! This really made her day! 😊"
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Nikki Taylor

October 22, 2025

5  out of  5
rating by Nikki Taylor
"I had a great experience with the agent. I recommend this company."
We responded:
"Appreciate your recommendation very much Nikki! You having a great experience is our goal every day and every interaction! Have an awesome day!"
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Demond Johnson

October 20, 2025

5  out of  5
rating by Demond Johnson
"Jocelyn’s office saved me over $2000. Easy to work with and very professional. Highly recommend."
We responded:
"Demons, we love to hear this great news! Thanks so much for sharing! I'm thrilled that our team could help you out and save you some money, all while giving you great coverage! Your recommendation means a lot to us. We are grateful for your trust in us for your insurance needs! "
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Geral Hasten

October 16, 2025

5  out of  5
rating by Geral Hasten
"Every person that answers the phone has the best personality and knowledge of your insurance. They have been a blessing to do business with!"
We responded:
"Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great experience with Jocelyn Hope State Farm Agent and appreciate your 5-star rating. Providing excellent service to our clients is always our top priority. – Jocelyn"
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SheMecka Peoples

October 3, 2025

5  out of  5
rating by SheMecka Peoples
"She was very helpful and gave me a good quote"
We responded:
"Thank you SheMecka for sharing this positive 5 star review! So happy you found our team helpful! "