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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nedra Brown

August 28, 2026

5  out of  5
rating by Nedra Brown
"Jocelyn, Mike, Averion and the team are amazing. They have been so helpful in understanding insurance and finding what policies work for me. Very attentive and caring. 10 out 10 I recommend!!! 😀"
We responded:
"Thank you Nedra, it’s been a joy to help you with your life insurance and business insurance needs. It’s our passion to take care of all that is important to you. Thank you for sharing this with others. "
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Marja Parker

August 27, 2026

5  out of  5
rating by Marja Parker
"8/27/26 I’ve had the best experience with Jocelyn Hope Agency for the past five years. I truly appreciate the star level of service I’ve received. I currently have two individual policies with them and my husband has several as well. So we’ve had quite a few opportunities to work with the team over time. What stands out the most is the responsiveness, professionalism, and their willingness to answer any question we may have and making sure we understand our policies and options. Insurances can sometimes feel like something you pay for and forget about but it makes a HUGE difference knowing you have an agency you can actually reach out to and trust when you need them.
We’ve been very pleased with our experience and feel confident having multiple policies with this agency. DEFINITELY RECOMMEND!"
We responded:
"Thank you Marja for your kind words! I love helping people protect what matters most to them and life insurance is one of the ways we get peace of mind for our loved ones."
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Erika Thomas

August 27, 2026

5  out of  5
rating by Erika Thomas
"I couldn't be more grateful for Jocelyn Hope, my State Farm Agent, whose proactive guidance and patience were truly exceptional during our recent conversation about life insurance. I hadn't fully grasped the long-term, generational power of establishing separate policies for my children and grandchildren, but she took the time to clearly illuminate the incredible value of securing this asset early. Thanks to her foresight and commitment, I now have profound peace of mind, knowing I've established a solid financial foundation and a meaningful legacy that protects my loved ones' futures. I wholeheartedly recommend this agent to anyone seeking comprehensive and forward-thinking financial advice."
We responded:
"Your review truly made my day, Erika! It was such a pleasure discussing life insurance options with you and exploring ways to secure your family's future. I'm thrilled to hear that you're feeling confident about the financial legacy you're creating for your loved ones. Thank you for trusting me with such an important part of your family's future."
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Gina Harrison

August 27, 2026

5  out of  5
rating by Gina Harrison
"Excellent customer service. It was such a pleasure working with Jocelyn and her team. Couldn’t recommend them enough."
We responded:
"I'm thrilled to hear that you had such a positive experience with us, Gina! It truly was a pleasure working with you, and we're all about making sure our customers feel well taken care of. We are grateful for your trust in us for your insurance needs!"
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Maya Moody

August 27, 2026

5  out of  5
rating by Maya Moody
"Jocelyn is a joy to work with. She is one of the most attentive and detail oriented insurance agents I have had the pleasure of working with. She has been with my family for as long as I can remember. I would recommend no other agent."
We responded:
"Maya, your review means so much to our Hope team who strives to be accurate, responsive and handle all your insurance needs with 5 star service. Thank you for your business!"
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Brandi Lewis Luxury Group LLC

August 27, 2026

5  out of  5
rating by Brandi Lewis Luxury Group LLC
"An incredible agency that gives superior customer service!"
We responded:
"Your feedback just made our day, Brandi! Providing superior customer service is something we strive for, and it’s fantastic to know that it’s appreciated. Thanks for being the BEST part of State Farm!"
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Jacinta Lewis

August 27, 2026

5  out of  5
rating by Jacinta Lewis
"Jocelyn and her team are so professional and I will continue to use them as my go to for all things insurance! Thank you for having my back"
We responded:
"Thank you for the 5-star review, Jacinta! I’m proud of our team and grateful you had a great experience with us."
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Wendell Smith

August 27, 2026

5  out of  5
rating by Wendell Smith
"It was nice to find a very knowledgeable agent who was able to assist in my insurance needs. What I was most impressed with though was the personal and professional assistance I received from the professional staff! Jocelyn and her staff was able to educate me and assist me in acquiring life insurance coverage for everyone in my household. I left not only covered but empowered and ready to acquire additional life insurance coverage. Thank you Jocelyn for your expertise!"
We responded:
"Wendell, thank you for your business and for sharing your positive experience. Our full service agency is here to help when you need us most! We’re happy Danielle was able to help you get setup online. We understand that many people work during normal business hours which is why we’re available nights and weekends by appointment. You can reach us 24/7, we’re always here to help!"
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Deanna Harrison

August 27, 2026

5  out of  5
rating by Deanna Harrison
"I’ve had a great experience with the Jocelyn Hope State Farm Agency! The team is always professional, friendly, and helpful. I truly appreciate how they take the time to answer questions, explain everything clearly, and make sure their customers feel valued and taken care of. Excellent customer service! Highly recommend!"
We responded:
"Providing excellent service is what we strive for every day. Thank you, Deanna, for recognizing our team with your review!"
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Clover Decker

August 27, 2026

5  out of  5
rating by Clover Decker
"Absolutely amazing!!!"
We responded:
"Your support means everything to us, Clover. Thank you for trusting us with your insurance needs!"
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Shameka Kinney

August 27, 2026

5  out of  5
rating by Shameka Kinney
"This office is absolutely amazing hands down!! Averion is incredible as well as Mrs Jocelyn! Keep doing what you do ladies!!!!"
We responded:
"Thank you for the 5-star review, Shameka! We look forward to being here for you for years to come."
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A. Hunter

August 27, 2026

5  out of  5
rating by A. Hunter
"Cheryl and Michael helped me set up a 401k to start saving for my future. Very knowledgeable and friendly service from them both!"
We responded:
"Wonderful to hear! "
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Savannah Boettcher

August 26, 2026

1  out of  5
rating by Savannah Boettcher
"My family has been using this office for years, yet when I called in with a request and a simple question, I received the nastiest service ever and attitude about it being after 5pm (it wasn’t). The woman didn’t tell me her name but did say that she was on the Sales team and annoyed that the call routed to her instead of the Service team, so she started out testy and pissed off. I recently bought a house and forgot to cancel my renters insurance, so I simply asked if that could be cancelled. She sighed and complained and said fine. Then I asked a follow up question regarding whether there were any other policies I needed to check on, and she cut me off and told me I was being rude and refused to answer. I can’t imagine ever being this hateful and rude to a complete stranger - definitely not as someone allegedly in Sales."
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Tuni Singleton

August 26, 2026

5  out of  5
rating by Tuni Singleton
"Jocelyn and her team are so knowledgeable and helpful! I felt like my hand was held the entire process and all of needs were covered with my life insurance policies. Thanks for helping me save some money and protect my family’s needs."
We responded:
"Thank you so much for the 5-star review, Tuni. We truly appreciate your trust and are grateful for the opportunity to protect what matters most."
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Kandy Kobar

August 26, 2026

5  out of  5
rating by Kandy Kobar
"I called the office to verify an email sent to me about a refund check. My questions were answered thoroughly and courteously. Thank you!"
We responded:
"Thank you for the 5 star review, Kandy! We appreciate you and look forward to continuing to serve you."
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Sabrina P.

August 26, 2026

5  out of  5
rating by Sabrina P.
"Did you know State Farm offers investment services for FREE?! So grateful to Cheryl and Michael for helping me roll over money I had sitting in an old 401k account and educating me on Roth IRAs. I have all my insurance policies with State Farm and now my retirement accounts with them as well. It feels good to have everything in one place!"
We responded:
"Thank you for the 5-star review, Sabrina. I’m proud of our team and grateful you had a great experience with us."
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Miguel Rayo

August 26, 2026

5  out of  5
rating by Miguel Rayo
"I had such a great experience working with Perla! She took the time to educate me about life insurance and helped me get policies for my whole family. I never felt pressured just informed and taken care of. Highly recommend!"
We responded:
"Providing excellent service is what we strive for every day. Thank you, Miguel, for recognizing our team with your review!"
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Alanis Perez

August 25, 2026

5  out of  5
rating by Alanis Perez
"Helped me figure out which life insurance policy fit my needs they are very knowledgeable thank you so much!"
We responded:
"Thank you Alanis, we're so happy our team could help you understand your options for life insurance and planning for your future. At Jocelyn Hope State Farm we're proud to help families, individuals and business owners make informed decisions about life insurance and disability insurance. Thank you for your 5 star review!"
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Marcy Wallace

August 14, 2026

5  out of  5
rating by Marcy Wallace
"Very helpful. Took the time to research a question and called me back same day!"
We responded:
"Thank you for the 5-star review, Marcy! We look forward to being here for you for years to come."
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Debbie Hargrove

August 14, 2026

5  out of  5
rating by Debbie Hargrove
"Recieved excellent customer service with Cheryl. She provided amazing customer service in helping with updating billing method. Cheryl was kind, pleasant, patience in resolving my issue. State Farm is blessed to have a treasure in Cheryl."
We responded:
"Debbie thanks for acknowledging how helpful and informative Cheryl has been. She is a treasured part of our team. Our team loves to help with any concerns you may have. "
Profile photo of Luis Javier Brenes Trejos

Luis Javier Brenes Trejos

August 11, 2026

5  out of  5
rating by Luis Javier Brenes Trejos
"Son demasiado profesionales, me encanta y confío en ellos 👌"
We responded:
"Hi Luis, your trust means the world to us! We’re thrilled to know you feel confident in our team here at Jocelyn Hope State Farm. Always here whenever you need us, thank you for being part of the Hope State Farm family!"
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Marina Valencia

August 11, 2026

5  out of  5
rating by Marina Valencia
"The lady who helped us was so nice and efficient, she answered all our questions and helped us in a timely manner. I love State Farm and would gladly recommend them to all my family and friends!"
We responded:
"Awww Marina, this is so wonderful to hear! Thank you so much for trusting our team…we appreciate you very much! "
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Rica Mo

August 11, 2026

5  out of  5
rating by Rica Mo
"Had a great experience with Perla! She got me better rates on car and home insurance bundle. Also she wrapped it all with a good life insurance for my wife. Highly recommend her and the services she provides!!! Thank you!!!"
We responded:
"Thank you for the 5-star review, Rica! I’m proud of our team for the work they do to help you take care of all your insurance and financial services. Thanks for being a valued customer, happy to hear you had a great experience with us."
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Justine Rochefort

August 3, 2026

5  out of  5
rating by Justine Rochefort
"Alanis & Averion were such an amazing help! They were able to get affordable coverage for multiple cars with ease! They were very nice and knowledgeable. Definitely recommend speaking with them for all your coverage needs!"
We responded:
"Providing excellent service is what we strive for every day. Thank you for recognizing our team with your review, Justine! We aim to give great coverage, valuable saving ana excellent service. "
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Victor Quinonez

August 3, 2026

5  out of  5
rating by Victor Quinonez
"Averion always very helpful!"
We responded:
"Thank you for the 5-star review, Victor! I’m proud of our team and grateful you had a great experience with us."