State Farm® Insurance Agent Jocelyn Hope

"I really enjoy seeing the ladies they help me out Thank you so much"

"affordable policies and exceptional customer service. everyone in the office is professional and knowledgeable about State Farm’s products."

"Question about class 4 shingles and the discount that would apply to the home insurance. Handled quickly and efficiently. Received the form that I would submit after the work is completed. Always easy to work with the Jocelyn Hope office of State Farm"

"I was having issues with a third-party company in alliance with my leasing office regarding my renters insurance policy. For months I had been charged a non compliance fee, although I had an active insurance policy. Multiple times I had to get in contact with the third-party company and show proof of my insurance while requesting a refund for the months charged and kept getting the run around and being told that a refund would not be possible. Additionally, they told me that I had “canceled” my policy months previous and that also put me out of eligibility for any kind of refund - but I knew this was untrue so I called StateFarm and explained my situation to a lovely representative named Averion. She immediately text me her email address so I could forward her the email thread, and was then able to send her own email explaining my active policy and the inaccuracy of any “canceled” policy. Due to Averion’s professionalism, immediate action, and care for her client, I was able to FINALLY get a refund and solidify my policy within the third-party company’s system - thank you, Averion!!!!

I would also like to say that I’ve never been disappointed with any representative I’ve encountered through StateFarm; EVERY person has been helpful, extremely kind, and professional!"

"Whenever I have needed State Farm, there has never been a fuss. They walk me through the process and we are taken care of quickly and professionally. I aways work with knowledgeable and friendly folks. A big thank you to my home team. Jocelyn Hopes team is amazing. Thank you Kristie, Cheryl and the rest of the amazing team. I have never worked with a better insurance company. Update, they are always on top of my policies and completely transparent. They make sure whenever you call, that your policy or policies are what you wanted and any policy changes."

"Perla was so helpful. She was able to save my family hundreds of dollars."

"Cheryl did a great job in helping me with my insurance needs."

"I have been a customer of this office for a few years now. Michael Reid has assisted me in reviewing my life, auto, and renter's insurance. He is exceptional at explaining and presenting the options for consideration plainly and clearly. It is obvious that he has subject matter expertise in his field and he gave me the tools I need to have quality conversations with my loved ones about coverage. He provides a no pressure/low pressure approach, choosing to inform rather than instill fear. I feel like I am partnered with an excellent office/agent to make these important life decisions. Highly, highly recommended!!!!!!"

"Cheryl and Averion were very helpful and extremely responsive to my inquiries. The entire staff is very knowledgeable and we’re willing to take the time to walk through all of the relevant details."

"I came in with an unusual request. I needed help uploading a document so I can get a copy of my birth certificate. The ladies were so helpful and the younger lady was superb. The task was completed and I really appreciate their help. Thank you so much."

"I talked with Cheryl today concerning a question. Cheryl, like others I’ve talked with concerning whatever question my mind seems to entertain that day, was very pleasant and helpful. She seemingly, very naturally, took the time to listen to my concerns and respond clarifying the issue. I have appreciated those I have worked with at Jocelyn Hope ‘s State Farm Agency."

"I’ve been a State Farm Customer for over 40 years. My agent was a personal friend and I always got great service. When I moved to Texas a five years ago I changed agents as my friend had retired. I honestly didn’t expect to get this level of customer service anymore but Jocelyn Hope and her team have delivered. I highly recommend them for your insurance needs."

"Great customer service, prices seem a little high but everywhere is nowadays."

"Pearla did such a wonderful job. She helped me to bundle house and auto to save money from start to finish."

"Always helpful, kind, patient and knowledgeable."

"Always receive fast and friendly help!"

"Perla was a great agent. She helped us save more money for more coverage. She is super easy to talk to and she explained everything clearly. We are happy to be a part of State Farm."

"Nikki Escobar was absolutely amazing to work with! She took the time to explain all of our coverage options in detail and helped us bundle renters, auto, and life insurance at a very reasonable monthly rate. I really appreciated how knowledgeable, patient, and responsive she was throughout the process. Nikki made everything easy to understand and never made us feel pressured. She genuinely cared about making sure our family was properly protected while also helping us save money. Highly recommend Nikki and her team for anyone looking for excellent customer service and insurance coverage!"

"Nikki was quick today helping me update my insurance and she also added an additional discount that I didn’t have on my account. Awesome work!"

"Best Insurance in Texas, very friendly people that work for State Farm, helpful. Insurance rates reasonable."

"I’m super happy with State Farm and with the ladies who helped me. They were very patient and truly understood my financial situation. They worked with me to arrange an insurance policy that fit our budget and would help our family. I really appreciate all of their help and kindness."

"Jocelyn’s office is staffed with true professionals.Thank you ladies for always helping me. Averion is always quick to help and is beyond knowledgeable."

"Update: How often does an owner take the time to see if the client is doing ok? I don't know but Jocelyn makes time to talk to a client after a major event! She is a great agent and human being. Customer service barely exists anymore, but it is always present at his agency. Thanks for always going above and beyond.

Jocelyn and Michael go above and beyond for there customer! We had a difficult time dealing with State Farm claims and adjusters. After months of frustration, we contacted our agent again and spoke with Michael. Michael quickly responded and resolved it! Thank you both for listening and quickly helping to resolve. It's nice to know customer service is still alive at this State Farm office."

"Very helpful, Thank you so much!"

"I really Enjoyed speaking with Cheryl Kimmel,a very Professional Young Lady. She is so Caring,Polite & Informative. She made me Feel Confident that she the right person to Contact for any questions I have cause she was so Helpful & Explains it to you. She also took care of Everything in a Timely Manner. Thank you very much, Sincerely Phillis Dunnington."