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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rob Houston

April 29, 2025

5  out of  5
rating by Rob Houston
"Great experience speaking with Kristie. She was so nice and helpful. She provided me with the quotes I needed and called me back on time as planned (a lot of people don’t do that lol) but again she was very helpful and I saved good money switching to State Farm. Thanks so much, ask for Kristie!"
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D C

April 25, 2025

5  out of  5
rating by D C
"Kristie was awesome- knowledgeable, professional and friendly. Also, great rates!!"
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T Myles

April 24, 2025

5  out of  5
rating by T Myles
"Averion was professional and very knowledgeable!"
We responded:
"So glad to hear of your awesome experience with Averion! She is really wonderful! 😊"
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gene capps

April 24, 2025

5  out of  5
rating by gene capps
"Kristie was friendly, professional, and made getting renter's insurance hassle-free. I recommend their service to anyone in need."
We responded:
"Thank you Gene for sharing about your experience with Kristie! Our entire team is here for you! "
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Johnny Lucio

April 24, 2025

5  out of  5
rating by Johnny Lucio
"Explain could we have containers were made on my policy. Explain to me in detail.Always good service"
We responded:
"Thank you so much Johnny for sharing! We’re always so happy to take great care of you!"
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Audra Brown

April 22, 2025

5  out of  5
rating by Audra Brown
"I’m so happy to have found Jocelyn and Kristie with State Farm here in Grapevine! They are so warm and friendly! They have handled all of my insurance needs, great coverages with a low monthly rate too. Helpful, sincere… awesome! Thanks y’all!"
We responded:
"Audra you’re so wonderful! We are so happy to have you in our State Farm family! Your positive words really mean so much!"
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Cassandra Clements

April 16, 2025

5  out of  5
rating by Cassandra Clements
"Jocelyn and Kristie are awesome! When I requested a quote, I received It quickly and very detailed. They walked me through all my questions and made sure I understand exactly what my policy entailed. Best thing is… They cut my monthly spend in half and helped me find a life insurance policy that fit my lifestyle and my budget. My biggest regret is why I had not reached out sooner."
We responded:
"Cass, it’s such a pleasure to take care of you and all your insurance needs! I’m so happy we were able to cut your monthly spend in 1/2, that makes us very happy! 😊 My entire Dream Team is here for you!"
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Alyssa Adams

April 9, 2025

5  out of  5
rating by Alyssa Adams
"I had an excellent experience working with Kaity and Michael at State Farm to set up my life insurance policy. They were incredibly helpful throughout the entire process. From the start, Kaity and Michael demonstrated exceptional professionalism and knowledge. Every question I had about policy options, coverage amounts, and premiums was answered thoroughly and in terms I could understand. They never made me feel rushed or uncomfortable about asking for clarification. What impressed me most was their efficiency. The entire process moved along at a comfortable pace, and they respected my time by being prepared for our meetings and responding promptly to any follow-up questions I had. Their patient guidance helped me feel confident in my final decision. I appreciate how they took the time to understand my specific needs and recommended coverage options that aligned with my financial situation and family goals. I would highly recommend Kaity and Michael to anyone looking for insurance coverage."
We responded:
"Alyssa, thank you very much for taking time to share on your outstanding experience with Kaity and Michael! They are both very passionate and knowledgeable when it comes to life insurance and the many options available to help you meet your individual goals. Thank you for becoming part of our State Farm family!"
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SheMecka Peoples

April 7, 2025

5  out of  5
rating by SheMecka Peoples
"She was very helpful and gave me a good quote"
We responded:
"Thank you SheMecka for sharing this positive 5 star review! So happy you found our team helpful! "
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William Bercsa

April 1, 2025

5  out of  5
rating by William Bercsa
"I had a last-minute emergency need to acquire renters insurance for a property in Grapevine. Averion at the local State Farm office quickly came to the rescue. She was fast, thorough, and professional—accessing my existing policies, making the necessary adjustments, and securing coverage for me within minutes."
We responded:
"William this is so wonderful to read and it certainly made Averion’s day! She works really hard to be the best part of our customers day! Thanks for acknowledging her and thanks for being a part of our State Farm family!"
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Parker Redman

April 1, 2025

5  out of  5
rating by Parker Redman
"Jocelyn Hope’s representative Kristi is one of the best! Always helpful and time efficient, great humor and makes my families experience with insurance so much better !!!"
We responded:
"Parker your review means so much! Thanks for sharing on your wonderful experience with Kristie! She is a gem and truly loves what she does and taking great care of you!"
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Kati Horne

April 1, 2025

5  out of  5
rating by Kati Horne
"Averion was wonderful! She helped me explore a couple auto options and came in with a better deal than other places I was looking at. Friendly, knowledgeable, and quick!"
We responded:
"So wonderful to hear of your awesome professional experience with Averion! She works really hard to find you the best combination of price and coverages to meet your needs! Our whole team is here for you!"
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Dave Tillman

March 30, 2025

5  out of  5
rating by Dave Tillman
"Excellent customer service!"
We responded:
"Thank you Dave, appreciate you taking the time to share about the great service you receive! "
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Dr. Ashley D. Bridgewater

March 28, 2025

5  out of  5
rating by Dr. Ashley D. Bridgewater
"My experience with the Hopes has been nothing short of amazing and oftentimes feels like they are my gifts from God. Before going through with the process of getting full coverage insurance on my two vehicles along with Life insurance, they were intentional with getting to know who I was as a person, my needs and wants before finalizing to ensure I received everything I needed at the best rate. Later, I found out they too specialize in financial planning and we have started that process to financial freedom for me. After our first financial planning meeting, I felt heard and ended the call with a better understanding of “how” I can and will obtain financial freedom, realistically for me. I look forward to going through the process of learning and working towards accomplishing financial goals, building and sustaining financial wealth with the ones I have grown to trust, and who has the heart of wanting to educate and help people like me. Because of them I have hope, my faith has increased, and I believe I will obtain, build, and sustain financial wealth with the Hope’s help and guidance."
We responded:
"Dr. Ashley working with you has been a tremendous joy! We love how enthusiastic and commited you are to laying a strong financial foundation. Thank you for sharing on your experiences with Michael and I, it means so very much. We look forward to watching you soar as you build your financial future and wealth. "
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Theresa D

March 27, 2025

5  out of  5
rating by Theresa D
"Our local State Farm office helped me tremendously. App’s & technology aren’t my strong suit and Jocelyn walked me through the set up with ease and helpful instructions. Thank you so much for taking the stress out of learning new things!"
We responded:
"Theresa, so glad you got the help you needed! Our entire team is always here for you. Our goal is to make getting your insurance and all the discounts, simple and easy!"
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Asia Monique

March 26, 2025

5  out of  5
rating by Asia Monique
"Averion is very professional and was able to help with everything I needed, plus more. Everyone in the agency is always looking out for me and making sure I have the coverages I need."
We responded:
"Asia, thank you so much for taking time to acknowledge the great work Averion does! "
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Nita P

March 25, 2025

5  out of  5
rating by Nita P
"Tonia was super helpful and courteous! She went above and beyond to ensure I was satisfied as a customer! I will continue to use State Farm and recommend to others because of the service provided by Tonia"
We responded:
"What a wonderful 5 star review of Tonia and the super positive customer service support she provides. Thank you!"
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DeWayne Myles

March 25, 2025

5  out of  5
rating by DeWayne Myles
"My experience was a delight. The rep, Tonia Tillman was amazing & very helpful !!"
We responded:
"Wow thanks for sharing! We appreciate you taking time to make Tonia’s day with this great review. "
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brandon richardson

March 25, 2025

5  out of  5
rating by brandon richardson
"I was in a pinch after a car accident and dealing with other big “brands” of insurance. Upon ny next car I reached out to Kristie for insurance quotes and information. She was a great person to speak with, thorough, kind, patient, helpful and even honest. Insurance does not have to be a hard process. There are professionals that are eager to assist! Would highly recommend!"
We responded:
"Kristie does a fantastic job and we’re super grateful for you sharing your positive, professional experience about her! This made her day, thank you!"
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Funmi Fawehinmi

March 24, 2025

5  out of  5
rating by Funmi Fawehinmi
"Jocelyn Hope gave a presentation to our "Not Just Brunch" Investment group this past Saturday March 22, 205; it was very informative! I learned so much about the imprtance of getting the type of insurance that will fit my needs. I plan on doing business with Joycelyn and Michael in the future. Funmi Fawehinmi"
We responded:
"Thank you Funmi for sharing! Jocelyn loves to educate and empower people on all things insurance and financial services. She is passionate about life insurance and helping our customers reach their short and long term financial goals. "
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Mark .Montgomery

March 24, 2025

5  out of  5
rating by Mark .Montgomery
"Very helpful and professional. Easy to work with."
We responded:
"Thank you Mark! So glad you’re having a great experience. We appreciate your business."
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funmi akintade

March 22, 2025

5  out of  5
rating by funmi akintade
"Jocelyn is very knowledgeable about insurance products. Please visit her for all your auto and home insurance needs."
We responded:
"Thank you Funmi, it’s always a pleasure working with you! I love to share my knowledge in insurance and life and financial services like today! Glad you enjoyed my session!"
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Oscar Bernal

March 21, 2025

5  out of  5
rating by Oscar Bernal
"Excelente staff very helpful."
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that you found our staff to be excellent and helpful. -Jocelyn "
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Josie Prouty

March 17, 2025

5  out of  5
rating by Josie Prouty
"We have been with State Farm for many years and have always been very happy with them. They have excellent customer service!"
We responded:
"Thank you Josie for recognizing our team, it’s our pleasure to serve you and all your insurance needs. "
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Lucy Robinson

March 13, 2025

5  out of  5
rating by Lucy Robinson
"It's a pleasure doing business with a knowledgeable staff. Averion was great to navigate through my insurance needs. I highly recommend this office."
We responded:
"Thank you for your review and for sharing your experience with Shani regarding the setup of your Drive Safe program. We're thrilled to hear that it was a joyful experience for you. -Jocelyn "